COVID-19 Educator Information


    All Family Day Care Educators and families within the 6 LGAs – Brisbane, Moreton Bay, Logan, Gold Coast, Palm Island and Townsville – are required to wear a mask at all times in doors, unless alone in a room, or when eating or drinking. Masks must be worn outdoors when unable to physically distance by 1.5m.

    Anyone whom has symptoms of COVID-19, even if they are mild, must get tested immediately and isolate until results are found to be negative. Educators whom are unwell and/or display symptoms of COVID-19 are not to operate their Family Day Care. Children whom are unwell and/or display symptoms of COVID-19 are not to attend Family Day Care. For up to date information, visit the Queensland Government website or call Queensland Health on 13 42 68.

    For further information on current restrictions (Stage 3) please view the Roadmap here – Queensland’s COVID-Safe Future


    This page is frequently updated as new information is made available. We recommend you bookmark this page and return to it regularly. Please see below for:

    • Important Contact Numbers & Vaccination Information
    • COVID-19 FAQs
    • Useful resources for Educators
    Important Contact Numbers

    Coronavirus Health Information Line – 1800 020 080

    Health advice over the phone – 13 HEALTH / 13 432584

    For any ECEC COVID-19 related enquiries please phone 13 QGOV (13 74 68).

    If you have any questions regarding your Enhance Family Day, or associated COVID-19 implications, please contact your Practice Mentor or Enhance FDC office.


    COVID-19 Vaccination Information

    For more information on who can receive COVID-19 vaccinations and how to book, please see the Queensland Government website.


    COVID-19 FAQs

    We have prepared a number of Frequently Asked Questions for Enhance Educators relating to education, care and communication during a pandemic. 

    Is it safe to run early childhood and education services (FDC)?

    Answer – The health of Queenslanders is our priority. The Australian Health Protection Principal Committee (AHPPC) advice is that pre-emptive closures are not proportionate or effective as a public health intervention to prevent community transmission of COVID-19 at this time. AHPPC considers all childcare services essential. Enhance Services are advised to remain open at this time, but with risk mitigation measures in place.

    Enhance FDC COVID-Safe requirements include but are not limited to:
    – Exclusion of unwell children and visitors
    – Enhanced personal hygiene for children, Educators and parents
    – Full adherence to the NHMRC childcare cleaning guidelines
    – Local excursions are permitted, if Educators, children and families follow the current COVID-Safe practices enforced by the Queensland Government and supported by Enhance FDC 
    – Influenza vaccination for children, staff and parents
    – COVID-19 vaccination for Educators (family of Educators) and parents

    Resources – Updated 14 October 2021

    Enhance has compiled a comprehensive list of information, links and resources to assist Educators. Please review the following resources to ensure you are up to date on the rapidly evolving COVID-19 pandemic:

    Emerging Minds – Supporting children and Educators during the COVID-19 outbreak

    Be You – COVID-19: Supporting early learning communities

    Raising Children – COVID-19 and children in Australia

    UNICEF Australia – How to talk to your children about COVID-19

    Coronavirus and Kids: Resources from Save the Children (USA)

    World Health Organisation_Helping children cope with the stress of COVID-19 (Poster)

    COVID-19 multi-lingual resources

    Queensland Health