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IMPORTANT ANNOUNCEMENT – EARLY CHILDHOOD EDUCATION & CARE RELIEF PACKAGE
Details regarding the Early Childhood Education and Care Relief Package are still working their way through the system. In the meantime, further information for Educators and families can be found here:
Early Childhood Education and Care Relief Package
Early Childhood Education and Care COVID-19 FAQs
This page is frequently updated as new information is made available. We recommend you bookmark this page and return to it regularly. Please see below for:
-
Latest Links
-
COVID-19 FAQs
-
Useful resources for families and Educators
-
Early Childhood Education and Care Relief Package FAQs
Latest Links – 6 May 2020
Below you will find the latest links to COVID-19 resources:
Key advocacy points raised with the Department of Education, Skills and Employment
Application Form Information Sheet
Family Day Care & In Home Care Specific Information Sheet
Early Childhood Education and Care Relief Package Information for Family Day Care
Department of Education, Skills and Employment (DESE)
COVID-19 FAQs
We have prepared a list of Frequently Asked Questions for our families relating to attendance and communication.
Question 1 – Are early childhood education and care services open?
Answer – As at 26 March 2020, most early childhood services and outside school hours care services are open as normal. A small number of services have temporarily closed at their discretion or on advice from Queensland Health. While we strongly encourage you to contact your service directly, the Department of Education emergency closure portal also provides information about early childhood education and care closures.
Question 2 – Is it safe to attend early childhood and education services?
Answer – The health of Queenslanders is our priority. The Australian Health Protection Principal Committee (AHPPC) advice is that pre-emptive closures are not proportionate or effective as a public health intervention to prevent community transmission of COVID-19 at this time. AHPPC considers all childcare services essential. Services are advised to remain open at this time, but with risk mitigation measures in place.
These should include:
– exclusion of unwell staff, children and visitors
– enhanced personal hygiene for children, staff and parents
– full adherence to the NHMRC childcare cleaning guidelines
– local excursions are no longer permitted
– influenza vaccination for children, staff and parents*Please visit the COVID-19 and service operation page on the department’s website for information, including links to health agencies.
For any ECEC COVID-19 related enquiries please phone 13 QGOV (13 74 68).
Early Childhood Education and Care Relief Package (ECECRP) FAQs
Question 1 – What is the Early Childhood Education and Care Relief Package
Answer – The ECECRP was implemented by the Australian Government on 6 April 2020 to ensure children have ongoing access to early childhood education and care during the COVID-19 pandemic. The ECEC Relief Package replaces payments from the Child Care Subsidy (CCS) system and provides free child care to all families currently receiving child care.
Question 2 – How is my Educator being paid?
Under the ECECRP, Educator fees are covered by a combination of JobKeeper and relief package payments. Educators will be compensated for actual hours of care delivered at their rate or the cap rate. We have implemented a safety net so Educators are able to remain open and earn an income if their actual hours of care drop during this period. Our administration of the ECECRP supports our principles, that Educators should be paid at their usual rates for any care delivered.
Question 3 – Can I provide my Educator with gift cards or a top up payment?
Unfortunately, no. For your Educator to receive payments under the ECECRP they must not apply any charges to families for child care fees or accept in-kind payments/donations from families. The combination of JobKeeper and ECECRP payments should mean that Educators are earning close to what they did prior to COVID-19.
Question 4 – Is my Educator allowed to charge me fees?
If you were charged fees prior to 2 April 2020, which were not covered under CCS, then your Educator can still charge these fees. e.g. late fees. These fees must not be increased during this time. If you have any questions please contact your service.
Question 5 – Is it important to honour drop off and pick up times?
Yes. We ask that all families respect the operating times of Educators and children are collected and dropped off at the negotiated times. Frequently collecting children later than the negotiated collection time may result in an adjustment and reduction of care hours.
Question 6 – Actual Booked Hours – Can I alter my booked hours with my Educator?
Yes, you will need to discuss this with your Educator and complete a Booking Change Request Form (to be obtained from your Educator).
Question 7 – What if I require additional hours from my Educator during this period?
You will need to contact your Educator and service, in advance of the care dates. Your service will provide you and/or your Educator with a COVID-19 Hours of Care Request Form. This form is to be completed and signed by a parent/guardian, with the Educator, and then approved by the service, prior to additional care taking place.
Question 8 – The government said that child care is free. How does this work?
The ECECRP has been implemented so families who are working during the pandemic have access to child care and do not have to pay fees. It is the role of the service to deliver the ECECRP; Educator fees are covered by a combination of JobKeeper and ECECRP payments.
Question 9 – Will my child’s hours of care be reduced?
In limited circumstances, your service may need to reduce the hours of care you are provided in order to prioritise care to essential workers and vulnerable children. This is because there is a limited pool of funds available to pay for care. Any reduction of hours of care will be made in discussion with you, your Educator and the service. If you have any concerns please contact your service.
Question 10 – Do I still need to sign in and out and mark absences as usual?
Yes, you are still required to sign in and out, recognising your child/children’s actual hours and absences. This will continue to remain a requirement under the ECECRP.
Question 11 – Statement of Entitlements – Will I still receive a Statement of Advice from the service?
Yes, you will receive a Statement of Entitlement, however, it will not indicate your fee. Whilst benefiting from the ECECRP, families are not charged fees.
Question 12 – How do I contact the my Enhance office during this period?
Enhance Offices are currently open yet unattended. We are still operating and supporting our Educators as usual. You can continue to contact office staff via their dedicated email addresses and each service phone number remains active and will be answered by an Enhance Practice Mentor.
Important Phone Numbers
Coronavirus Health Information Line – 1800 020 080
Health advice over the phone – 13 HEALTH / 13 432584
If you have any questions regarding your child’s care or associated COVID-19 implications, please contact your Enhance FDC office.
Resources
Enhance has compiled a comprehensive list of information, links and resources to assist families. We encourage parents and Educators to review the following resources to ensure you are up to date on the rapidly evolving COVID-19 pandemic:
JobKeeper payment for sole traders_01.04.20
COVID-19 and temporary waivers_01.04.20
Emerging Minds – Supporting children and Educators during the COVID-19 outbreak_01.04.20
Be You – COVID-19: Supporting early learning communities_01.04.20
Raising Children – COVID-19 and children in Australia_01.04.20
UNICEF Australia – How to talk to your children about COVID-19_01.04.20
Autism Association of Western Australia – Social Stories_01.04.20
SBS Insight – 8 tips on what to tell your kids about coronavirus_01.04.20
Coronavirus and Kids: Resources from Save the Children (USA)_01.04.20
Zero to Three – COVID-19 Tips for Families (USA)_01.04.20
World Health Organisation_Helping children cope with the stress of COVID-19 (Poster)_01.04.20
COVID-19 multi-lingual resources_31.03.20
CCS Eligibility for children attending secondary school and older children_31.03.20
Nathan Wallis, International Neuroscience and Presenter – Coronavirus and Anxiety (NZ)_24.03.20
Australian Government Fact Sheet
Temporary cessation of non-essential regulatory visits (Family Day Care Educators)_23.03.20
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-
IMPORTANT ANNOUNCEMENT – EARLY CHILDHOOD EDUCATION & CARE RELIEF PACKAGE
Details regarding the Early Childhood Education and Care Relief Package are still working their way through the system. In the meantime, further information for Educators and families can be found here:
Early Childhood Education and Care Relief Package
Early Childhood Education and Care COVID-19 FAQs
This page is frequently updated as new information is made available. We recommend you bookmark this page and return to it regularly. Please see below for:
-
Latest Links
-
COVID-19 FAQs
-
Useful resources for families and Educators
-
Early Childhood Education and Care Relief Package FAQs
Latest Links – 6 May 2020
Below you will find the latest links to COVID-19 resources:
Key advocacy points raised with the Department of Education, Skills and Employment
Application Form Information Sheet
Family Day Care & In Home Care Specific Information Sheet
Early Childhood Education and Care Relief Package Information for Family Day Care
Department of Education, Skills and Employment (DESE)
COVID-19 FAQs
We have prepared a list of Frequently Asked Questions for our families relating to attendance and communication.
Question 1 – Are early childhood education and care services open?
Answer – As at 26 March 2020, most early childhood services and outside school hours care services are open as normal. A small number of services have temporarily closed at their discretion or on advice from Queensland Health. While we strongly encourage you to contact your service directly, the Department of Education emergency closure portal also provides information about early childhood education and care closures.
Question 2 – Is it safe to attend early childhood and education services?
Answer – The health of Queenslanders is our priority. The Australian Health Protection Principal Committee (AHPPC) advice is that pre-emptive closures are not proportionate or effective as a public health intervention to prevent community transmission of COVID-19 at this time. AHPPC considers all childcare services essential. Services are advised to remain open at this time, but with risk mitigation measures in place.
These should include:
– exclusion of unwell staff, children and visitors
– enhanced personal hygiene for children, staff and parents
– full adherence to the NHMRC childcare cleaning guidelines
– local excursions are no longer permitted
– influenza vaccination for children, staff and parents*Please visit the COVID-19 and service operation page on the department’s website for information, including links to health agencies.
For any ECEC COVID-19 related enquiries please phone 13 QGOV (13 74 68).
Early Childhood Education and Care Relief Package (ECECRP) FAQs
Question 1 – What is the Early Childhood Education and Care Relief Package
Answer – The ECECRP was implemented by the Australian Government on 6 April 2020 to ensure children have ongoing access to early childhood education and care during the COVID-19 pandemic. The ECEC Relief Package replaces payments from the Child Care Subsidy (CCS) system and provides free child care to all families currently receiving child care.
Question 2 – How is my Educator being paid?
Under the ECECRP, Educator fees are covered by a combination of JobKeeper and relief package payments. Educators will be compensated for actual hours of care delivered at their rate or the cap rate. We have implemented a safety net so Educators are able to remain open and earn an income if their actual hours of care drop during this period. Our administration of the ECECRP supports our principles, that Educators should be paid at their usual rates for any care delivered.
Question 3 – Can I provide my Educator with gift cards or a top up payment?
Unfortunately, no. For your Educator to receive payments under the ECECRP they must not apply any charges to families for child care fees or accept in-kind payments/donations from families. The combination of JobKeeper and ECECRP payments should mean that Educators are earning close to what they did prior to COVID-19.
Question 4 – Is my Educator allowed to charge me fees?
If you were charged fees prior to 2 April 2020, which were not covered under CCS, then your Educator can still charge these fees. e.g. late fees. These fees must not be increased during this time. If you have any questions please contact your service.
Question 5 – Is it important to honour drop off and pick up times?
Yes. We ask that all families respect the operating times of Educators and children are collected and dropped off at the negotiated times. Frequently collecting children later than the negotiated collection time may result in an adjustment and reduction of care hours.
Question 6 – Actual Booked Hours – Can I alter my booked hours with my Educator?
Yes, you will need to discuss this with your Educator and complete a Booking Change Request Form (to be obtained from your Educator).
Question 7 – What if I require additional hours from my Educator during this period?
You will need to contact your Educator and service, in advance of the care dates. Your service will provide you and/or your Educator with a COVID-19 Hours of Care Request Form. This form is to be completed and signed by a parent/guardian, with the Educator, and then approved by the service, prior to additional care taking place.
Question 8 – The government said that child care is free. How does this work?
The ECECRP has been implemented so families who are working during the pandemic have access to child care and do not have to pay fees. It is the role of the service to deliver the ECECRP; Educator fees are covered by a combination of JobKeeper and ECECRP payments.
Question 9 – Will my child’s hours of care be reduced?
In limited circumstances, your service may need to reduce the hours of care you are provided in order to prioritise care to essential workers and vulnerable children. This is because there is a limited pool of funds available to pay for care. Any reduction of hours of care will be made in discussion with you, your Educator and the service. If you have any concerns please contact your service.
Question 10 – Do I still need to sign in and out and mark absences as usual?
Yes, you are still required to sign in and out, recognising your child/children’s actual hours and absences. This will continue to remain a requirement under the ECECRP.
Question 11 – Statement of Entitlements – Will I still receive a Statement of Advice from the service?
Yes, you will receive a Statement of Entitlement, however, it will not indicate your fee. Whilst benefiting from the ECECRP, families are not charged fees.
Question 12 – How do I contact the my Enhance office during this period?
Enhance Offices are currently open yet unattended. We are still operating and supporting our Educators as usual. You can continue to contact office staff via their dedicated email addresses and each service phone number remains active and will be answered by an Enhance Practice Mentor.
Important Phone Numbers
Coronavirus Health Information Line – 1800 020 080
Health advice over the phone – 13 HEALTH / 13 432584
If you have any questions regarding your child’s care or associated COVID-19 implications, please contact your Enhance FDC office.
Resources
Enhance has compiled a comprehensive list of information, links and resources to assist families. We encourage parents and Educators to review the following resources to ensure you are up to date on the rapidly evolving COVID-19 pandemic:
JobKeeper payment for sole traders_01.04.20
COVID-19 and temporary waivers_01.04.20
Emerging Minds – Supporting children and Educators during the COVID-19 outbreak_01.04.20
Be You – COVID-19: Supporting early learning communities_01.04.20
Raising Children – COVID-19 and children in Australia_01.04.20
UNICEF Australia – How to talk to your children about COVID-19_01.04.20
Autism Association of Western Australia – Social Stories_01.04.20
SBS Insight – 8 tips on what to tell your kids about coronavirus_01.04.20
Coronavirus and Kids: Resources from Save the Children (USA)_01.04.20
Zero to Three – COVID-19 Tips for Families (USA)_01.04.20
World Health Organisation_Helping children cope with the stress of COVID-19 (Poster)_01.04.20
COVID-19 multi-lingual resources_31.03.20
CCS Eligibility for children attending secondary school and older children_31.03.20
Nathan Wallis, International Neuroscience and Presenter – Coronavirus and Anxiety (NZ)_24.03.20
Australian Government Fact Sheet
Temporary cessation of non-essential regulatory visits (Family Day Care Educators)_23.03.20
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