COVID-19 Family Information


    Following the Queensland Government’s recent announcement regarding the easing of COVID-19 restrictions, masks will no longer be required to be worn in offices or workspaces, including early years education and care environments, from 6pm on Friday 4 March.

    If you or your child/ren are unwell and display COVID-19 symptoms or return a positive test, you are required to remain home and isolate for 7 days and only return to your Enhance Family Day Care Educator if you return a negative test or symptoms have subsided. For up to date information, visit the Queensland Government website or call Queensland Health on 13 42 68.


    Important Phone Numbers

    Coronavirus Health Information Line – 1800 020 080

    Health advice over the phone – 13 HEALTH / 13 432584

    If you have any questions regarding your child’s care or associated COVID-19 implications, please contact your Enhance FDC office.


    COVID-19 Vaccination Information

    For more information on who can receive COVID-19 vaccinations and how to book, please see the Queensland Government website.


    COVID-19 FAQs

    Is it safe to attend early childhood and education services?

    Answer – The health of Queenslanders is our priority. The Australian Health Protection Principal Committee (AHPPC) advice is that pre-emptive closures are not proportionate or effective as a public health intervention to prevent community transmission of COVID-19 at this time. AHPPC considers all childcare services essential. Services are advised to remain open at this time, but with risk mitigation measures in place.

    These should include:
    – exclusion of unwell staff, children and visitors
    – enhanced personal hygiene for children, staff and parents
    – full adherence to the NHMRC childcare cleaning guidelines
    – local excursions are no longer permitted 
    – influenza vaccination for children, staff and parents

    *Please visit the COVID-19 and service operation page on the department’s website for information, including links to health agencies.

    For any ECEC COVID-19 related enquiries please phone 13 QGOV (13 74 68).


    Resources – Updated 24 February 2022

    Enhance has compiled a comprehensive list of information, links and resources to assist families. We encourage parents to review the following resources to ensure you are up to date on the rapidly evolving COVID-19 pandemic:

    Raising Children – COVID-19 and children in Australia

    UNICEF Australia – How to talk to your children about COVID-19

    Autism Association of Western Australia – Social Stories

    SBS Insight – 8 tips on what to tell your kids about coronavirus

    Zero to Three – COVID-19 Tips for Families (USA)

    COVID-19 multi-lingual resources

    Queensland Health