COVID-19 Family Information


    All Family Day Care families (and Educators) within the 6 LGAs – Brisbane, Moreton Bay, Logan, Gold Coast, Palm Island and Townsville – are required to wear a mask at all times in doors, unless alone in a room, or when eating or drinking. Masks must be worn outdoors when unable to physically distance by 1.5m and when dropping off and collecting your child(ren).

    Anyone whom has symptoms of COVID-19, even if they are mild, must get tested immediately and isolate until results are found to be negative. Children whom are unwell and/or display symptoms of COVID-19 are not to attend Family Day Care. For up to date information, visit the Queensland Government website or call Queensland Health on 13 42 68.

    For further information on current restrictions (Stage 3) please view the Roadmap here – Queensland’s COVID-Safe Future


    Important Phone Numbers

    Coronavirus Health Information Line – 1800 020 080

    Health advice over the phone – 13 HEALTH / 13 432584

    If you have any questions regarding your child’s care or associated COVID-19 implications, please contact your Enhance FDC office.


    COVID-19 Vaccination Information

    For more information on who can receive COVID-19 vaccinations and how to book, please see the Queensland Government website.


    COVID-19 FAQs

    Is it safe to attend early childhood and education services?

    Answer – The health of Queenslanders is our priority. The Australian Health Protection Principal Committee (AHPPC) advice is that pre-emptive closures are not proportionate or effective as a public health intervention to prevent community transmission of COVID-19 at this time. AHPPC considers all childcare services essential. Services are advised to remain open at this time, but with risk mitigation measures in place.

    These should include:
    – exclusion of unwell staff, children and visitors
    – enhanced personal hygiene for children, staff and parents
    – full adherence to the NHMRC childcare cleaning guidelines
    – local excursions are no longer permitted 
    – influenza vaccination for children, staff and parents

    *Please visit the COVID-19 and service operation page on the department’s website for information, including links to health agencies.

    For any ECEC COVID-19 related enquiries please phone 13 QGOV (13 74 68).


    Resources – Updated 14 October 2021

    Enhance has compiled a comprehensive list of information, links and resources to assist families. We encourage parents to review the following resources to ensure you are up to date on the rapidly evolving COVID-19 pandemic:

    Raising Children – COVID-19 and children in Australia

    UNICEF Australia – How to talk to your children about COVID-19

    Autism Association of Western Australia – Social Stories

    SBS Insight – 8 tips on what to tell your kids about coronavirus

    Zero to Three – COVID-19 Tips for Families (USA)

    COVID-19 multi-lingual resources

    Queensland Health